Privacy Policy

GuitarCare.pl · Effective from 1 January 2025 · Version 1.0

In short: we collect only what is necessary to handle your service request. We do not sell data. We do not send spam. You can ask for your data to be deleted at any time.

1. Data Controller

The controller of your personal data is:

Tomasz Bujara, sole trader GuitarCare
ul. Żernicka 24G, 44-100 Gliwice, Poland
e-mail: kontakt@guitarcare.pl
phone: +48 784 944 986

2. What data we collect and why

The GuitarCare.pl website has no contact form and collects no data automatically. Contact happens by phone or e-mail only, and we receive your data solely when you provide it yourself:

First name — so we know who we're speaking to when we reply
Phone number or e-mail address — for our reply
Description of the instrument issue — needed for diagnosis and a quote
Photo of the instrument — if you choose to send one, it helps with a more accurate quote

The legal basis is Art. 6(1)(b) GDPR (performance of a contract or steps taken at your request prior to entering into one). Providing data is voluntary, but without a phone number or e-mail address we cannot reply to your enquiry.

3. How long we retain your data

Data from service requests is retained for no longer than 3 years from the date of last contact — in case of complaints or warranty claims on completed work. Data required for accounting purposes is retained for 5 years in accordance with tax law.

You may request earlier deletion of your data — see section 5.

4. Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared only with:

companies providing the technical infrastructure for the website (hosting), under data processing agreements
government authorities, where required by mandatory law

5. Your rights

Under the GDPR you have the following rights:

Right of access — you may ask what data we hold about you
Right to rectification — you may ask for incorrect data to be corrected
Right to erasure — you may ask for your data to be deleted ("right to be forgotten")
Right to restriction of processing — you may ask us to pause processing in certain circumstances
Right to withdraw consent — you may withdraw your consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal
Right to lodge a complaint — you have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, Warsaw, Poland

To exercise any of the above rights, write to kontakt@guitarcare.pl or call +48 784 944 986. We will respond within 30 days.

6. Cookies and analytics

GuitarCare.pl does not use cookies for tracking or analytics purposes. We do not use any third-party analytics tools (Google Analytics, Hotjar, Meta Pixel, etc.).

The site uses a single functional cookie solely to remember that you have acknowledged this cookie notice, so the banner does not reappear on subsequent visits.

7. External links

The site contains a link to the GuitarCare.pl Facebook page (facebook.com/pl.guitarcare). Clicking that link is subject to the privacy policy of Meta Platforms Ireland Limited. We have no control over how Facebook processes your data.

8. Changes to this policy

In the event of significant changes to this policy, we will notify you by updating the date and version number in the header of this document. Continued use of the site after changes are made constitutes acceptance of the revised policy.

9. Contact

All questions regarding privacy and data processing should be directed to:
kontakt@guitarcare.pl or +48 784 944 986